b999 Privacy Policy – How We Protect Your Data

1 Who We Are

b999 is an online live casino platform operating at b999.onl, serving players primarily in Bangladesh. When this Privacy Policy refers to "b999", "we", "us", or "our", it refers to the b999 platform and the team responsible for operating it.

b999 acts as the data controller for all personal information collected through the b999 website, mobile browser version, and the b999 app. This means b999 determines the purposes and means of processing your personal data. If you have any questions about how b999 handles your data, you can contact us at [email protected].

2 Data We Collect

b999 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Here is a breakdown of the categories of data b999 collects:

b999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

b999 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which b999 processes your personal data are:

• To create and manage your b999 player account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the b999 platform.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) legal obligations.
• To provide customer support and respond to your queries via live chat or email.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities on b999.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To personalise your b999 experience and show you relevant promotions where you have opted in to marketing communications.
• To monitor and improve the performance, security, and usability of the b999 platform.
• To enforce the b999 Terms and Conditions and other applicable policies.

4 Legal Basis for Processing

b999 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing is necessary to fulfil the agreement between you and b999 — for example, to operate your account and process your transactions.
• Legal obligation: Processing is required to comply with applicable laws, including KYC, AML, and financial reporting regulations.
• Legitimate interests: Processing is necessary for b999's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities such as marketing communications, b999 relies on your explicit consent, which you can withdraw at any time.

5 Data Sharing

b999 does not sell your personal data to any third party. However, b999 may share your data with trusted third parties in the following limited circumstances:

• Payment processors: b999 shares necessary financial data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals securely.
• Identity verification providers: b999 may use third-party KYC services to verify your identity documents. These providers are bound by strict data processing agreements.
• Game software providers: Live casino and game providers may receive limited technical data (such as session tokens) to deliver game content. They do not receive your full personal profile.
• Legal and regulatory authorities: b999 will disclose your data to law enforcement, financial intelligence units, or regulatory bodies when legally required to do so.
• IT and security service providers: b999 works with hosting, security, and analytics providers who process data on our behalf under strict contractual obligations.

6 Cookies & Tracking

b999 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit b999.

The types of cookies b999 uses include:

• Essential cookies: Required for the b999 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your b999 experience.
• Analytics cookies: Help b999 understand how players use the platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help b999 show you relevant offers based on your activity.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the b999 platform.

7 Data Retention

b999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data is retained for the duration of your active b999 account plus a minimum of five years after account closure, in line with financial record-keeping requirements.
• Transaction records are retained for a minimum of five years to comply with AML regulations.
• Support communications are retained for up to two years after the last interaction.
• Technical and usage data collected via cookies and analytics is typically retained for up to 13 months.

When your data is no longer required, b999 will securely delete or anonymise it so that it can no longer be linked back to you.

8 Your Rights

As a b999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact b999 support at [email protected]. b999 will respond to all valid requests within 30 days.

• Right of access: Request a copy of all personal data b999 holds about you.
• Right to rectification: Ask b999 to correct any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where b999 no longer has a legal basis to retain it.
• Right to restrict processing: Ask b999 to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to b999 processing your data for direct marketing or on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

9 Data Security

b999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS (Transport Layer Security) encryption for all data in transit between your device and b999 servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls ensuring only authorised b999 personnel can access player data, with all access logged.
• Regular security audits and vulnerability assessments of the b999 platform.
• Two-factor authentication options available for all b999 player accounts.
• Incident response procedures to detect, contain, and report any data breach in a timely manner.

While b999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact b999 support immediately if you suspect any unauthorised access to your account.

10 Children's Privacy

The b999 platform is strictly for adults aged 18 and over. b999 does not knowingly collect personal data from anyone under the age of 18. If b999 discovers that a minor has registered an account or provided personal data, the account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe that a minor has created a b999 account or provided personal data to b999, please contact us immediately at [email protected] so we can take appropriate action.

11 Changes to This Policy

b999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how b999 processes your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Continued use of b999 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way b999 handles your personal data, please get in touch with the b999 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the b999 platform after login
• FAQ: Visit the b999 FAQ page

For questions about your account terms, visit the b999 Terms and Conditions page. For responsible gaming support, visit the b999 Responsible Gaming page.